Frequently Asked Questions
Find clear answers about medicines, prescription review, consultations, delivery, payments, and support so you can use Fabymacare with confidence.
Fabymacare is a pharmacy and healthcare platform created to help customers access medicines, doctor consultation support, prescription review, and delivery services in one convenient place.
It is designed to make the customer experience simpler, clearer, and more mobile-friendly, especially for people who want to browse available medicines, upload prescription evidence when needed, and follow their order progress more easily.
Signing in gives you a better and more secure ordering experience. It helps connect your cart, order details, prescription review status, and delivery information to your profile.
It also makes follow-up support easier because your order can be linked to your account details without confusion.
Yes. Fabymacare customer pages are built to work well on mobile devices. Layouts, buttons, spacing, and reading flow are designed to be easier to use on phones and tablets.
You can browse the medicines page, choose the products you need, add them to your cart, and continue through the checkout process.
During checkout, you may be asked to:
- confirm your delivery details
- sign in to your account
- upload a prescription if the medicine requires one
- complete payment when payment is unlocked
Some medicines are marked by the pharmacy as requiring doctor authority before release. If you add one of these products to your cart, the system will ask you to upload a valid prescription file.
Your order will then wait for review. Payment may remain locked until the prescription is checked and approved.
Changes depend on how far the order has already progressed. If the order is still under review or waiting for confirmation, changes may be easier. If preparation or delivery has already started, changes may be limited.
It is always best to reach out as early as possible if something needs to be corrected.
Consultations allow customers to communicate with a doctor through the consultation flow available on the platform. Depending on availability and session rules, this may include chat-based communication and video consultation support.
You may be asked to sign in or complete the consultation booking flow before starting.
Delivery time can vary depending on your location, stock availability, order volume, and whether the order requires prescription review before release.
If an order requires approval, delivery may only proceed after the review stage is completed.
Yes, where order tracking is supported, updates may appear in your order flow. These can include stages such as waiting for approval, payment pending, pending delivery, delivered, or declined.
Supported payment methods may depend on your current setup and service region. Where configured, customers may see payment prompts during checkout, including mobile payment options.
Payment may be locked for safety and compliance reasons. A common example is when the order includes medicines that require prescription approval before release.
This helps make sure restricted medicines are only processed after the pharmacy confirms the required evidence.
Refunds and support depend on the nature of the issue, the order stage, the product condition, and the relevant pharmacy terms. If a problem occurs, provide the order details and a clear explanation so support can review the case properly.