1. Information We May Collect
- Basic personal details such as your name, phone number, email address, and delivery information
- Order details, account activity, consultation requests, support messages, and service interaction history
- Health-related or prescription-related information where needed for medicine review, consultation flow, or order fulfilment
- Technical information such as device type, browser, platform activity, session information, and access logs
2. How We Use Your Information
- To provide platform services and process customer requests
- To support medicine ordering, consultations, delivery handling, account management, and customer follow-up
- To review prescription-related requirements when a product needs doctor authority before release
- To improve platform usability, customer experience, service quality, and operational safety
- To respond to support issues, troubleshoot technical problems, and maintain service continuity
3. When Information May Be Shared
Fabymacare may share relevant information only where necessary for service delivery, healthcare support, legal compliance, payment processing, operational assistance, or authorised platform activity.
Access to personal information should be limited to what is reasonably necessary for the task involved.
4. Prescription and Health-Related Information
Some medicines may require prescription evidence or healthcare-related review before they can be approved or released. In those cases, Fabymacare may collect and process health-related information only to the extent needed to support safe service handling and order review.
Customers should avoid uploading or sharing extra sensitive medical details that are not required for the specific service being requested.
5. Data Protection and Security
Reasonable administrative, technical, and operational measures may be used to help protect your information against unauthorised access, misuse, alteration, loss, or disclosure.
Even so, no digital system can guarantee absolute security at all times, especially where connectivity issues, third-party tools, or device-level risks are involved.
6. Cookies, Sessions, and Platform Activity
Fabymacare may use cookies, session tools, or similar technologies to help support login flow, remember certain settings, maintain secure access, improve usability, and monitor platform performance.
These tools may also help keep customer interactions more stable across ordering, sign-in, consultation, and checkout flows.
7. Retention of Information
Your information may be kept for as long as reasonably necessary to provide services, maintain records, support operations, complete order history, comply with legal or regulatory obligations, prevent misuse, or resolve disputes where applicable.
8. Your Rights and Requests
Depending on applicable legal rules and the type of information involved, you may have rights relating to your personal data. These may include requesting access, requesting correction of inaccurate information, or asking for support about how your information is being handled.
Some requests may be limited where records need to be kept for legal, medical, operational, or safety reasons.
9. Third-Party Services and External Systems
Some platform features may rely on third-party services such as payment processing, sign-in providers, communication tools, or infrastructure services. Where those tools are used, some information may be handled through those systems as part of delivering the service.
Fabymacare does not control every external platform or third-party provider involved in the broader technical flow.
10. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect operational, legal, regulatory, technical, or service changes. Continued use of the platform after updates may be treated as acceptance of the current version.
11. Contact
If you have privacy-related questions, concerns, or requests, please use the official support or contact method provided through Fabymacare so the matter can be reviewed properly.